How can I register in the B2B shop?

• Use the button "B2B Shop" to go to the start page and click on "register".

• Fill out all required fields and upload your trade certificate. 
  

• When you start the registration process, always insert VAT number, so that the appropriate tax is applied on your invoices.
  You will receive a confirmation email within 1-2 business days after verification by our office team.
  

• Follow the link in the confirmation email and create your personal password.
  

What should I do if I forget my password?

• You can reset the password when you log in.

• Click on „Forgotten password“ and enter the email adress you used to create your account with us.

• We will then email you a link to reset your password. This may take a few minutes.
  

What is the general processing time of the orders (including delivery)?

• For an order of < 10 thousand euros, the processing time is currently 7-10 workdays.

• In the event of unforseen staff shortage 

• during holiday or the Christmas season, the processing time may increase to 15-17 days even for smaller orders.

You want to optimize your delivery time? 

• 
   The optimization of unmixed pallets is done after consultation with B2B Operations.
  

International shipping costs: 

• You can find the shipping costs for international deliveries in your customer account under "My account - Downloads". 

How can I pay for my order?

• Prepayment
  The first order is always paid in advance. 

• Invoice (1% Discount)

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To which bank account can I transfer my payment?

• Deutsche Bank
  IBAN: DE43 7207 0001 0041 6982 00
  BIC: DEUTDEMM720 
  

• Stadtsparkasse Muenchen
  IBAN: DE67 7015 0000 1004 3671 30
  BIC: SSKMDEMMXXX